Overview
The Level Effect team announces major developments including a Virtual HelpDesk training platform where students resolve real IT-related support tickets through case management systems, and the introduction of digital badges for individual SOC100 course assessments.
Brand Updates
Virtual HelpDesk
The SOC100-1 content launched Virtual HelpDesk training, offering practical experience resolving IT tickets on a case management platform.
SOC100 Certifications
Digital badges will be awarded for completing SOC100-1 through SOC100-5 course assessments.
Holiday Schedule
The office closes December 18-26 with limited availability.
Content Developments
SOC100-1 Completion
The inaugural SOC100-1 livestream series concluded after 17 classes.
SOC100-2 Launch
SOC100-2 officially begins this weekend, opening with Governance, Risk, and Compliance (GRC).
Classes 16 & 17 Topics
Recent livestreams covered Sysmon event analysis, Virtual HelpDesk ticket resolution, Kerberos authentication failure troubleshooting, and home lab construction.
Community Highlights
First CDA On-Demand Graduate: Arkphyre achieved CDA certification through the newly released on-demand format.
Career Transitions: Alumni Matt transitioned from production audio mixing to security through the CDCP program.
Recommended Tools
- Windows troubleshooting essentials
- OSINT tools compilation shared in Discord
Weekly Insight
"Speed is important. Work fast and iterate. People rarely remember the first draft, but everyone remembers the final draft."
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